About us

Net Optical Australia is an internet and mail order business set up to give people the best possible value in contact lenses and selected sunglass ranges. The business is located on the Sunshine Coast in Southeast Queensland, Australia. Our postal address is as follows.

Net Optical Australia
Kim & Graham Bohl
Suite 8 Kawana Professional Centre
134A Point Cartwright Drive
Buddina QLD 4575
Fax and voicemail: 07 5477 7508
Our home phone number for emergencies 07 5493 6171

FAQ's

Do I really need an optometrist's prescription to wear coloured contact lenses when I don't need an optical prescription?
Yes, as a wrong prescription can damage a person's eyes. Also handling contact lenses incorrectly is dangerous. If you would like to know why, read on....
A contact lens prescription has two parts. The first is the vision correcting part and the second is the lens fitting part. If the vision is wrong you will have blurred vision and will have wasted your money. The vision part of a contact lens prescription is often different from a glasses prescription. If the shape is too loose it will be uncomfortable, make your vision blurred and perhaps fall out regularly. If it is too tight it will probably feel OK but will cause eye damage with time. Also if you get contact lenses and are not taught how to use them you may not figure out how to put them in and take them out, or may damage your lenses or eyes by incorrect practices. Having a contact lens prescription means that your optometrist has explained to you how to use your lenses in a safe way.

How can you make your prices so low?
By keeping our costs down.  I have have managed to keep the costs of my web site to a minimum by writing it myself (yes and you can probably tell!), I have a small office only, and only 3 staff members. As I have few expenses I only need to add a little onto the wholesale price.

Where are your store locations?
We operate from the address above. We are an internet only business set up to give people the best possible value in contact lenses.

How much do my lenses cost in US$ (or another currency)?
Work out the price in AU$ (Australian dollars) which is the currency listed of all the price lists and then click on the link currency converter on the top right of each page to convert.  When ordering, do so in AU$ and your credit card company will do the conversion for you at competitive rates.

How much does postage and handling / freight / shipping cost?
The prices are listed here.

Can I claim with my health fund when I buy contact lenses?
Yes. You will receive an itemised receipt with the required optometrist's provider number which you will be able to submit to your health fund. Our provider number is 063899DL.

What's your phone number?
Sorry this is an internet only business at this stage.  I am happy to answer any questions by email.

If I email you my phone number, will you ring me back?
No, but I'm happy to answer your questions by email.

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Warranty Information and Guarantee:
You get the product exactly as ordered. If we make a mistake and you don't, just send them back and we'll refund your postage in addition to fixing up your order. If there is ever any doubt with an order we will get clarification from you before we proceed with your order.

We don't guarantee you against any prescription or parameter changes made by your optometrist or ophthalmologist after your lenses have been ordered.

Warranty Details for Defective Lenses

Disposable lenses are a mass producuced item, and although quality control is in place, defects do occur. This is why all lenses come with a 3 month manufacturer's warranty. The occurance of a defect is something like 1 in 500 lens boxes, so most likely you will never have a problem, but it is important to know what to do if it does happen.

If you have a defective box you will find one or more of the following will occur

• The lenses will be very uncomfortable and not sit correctly when previous lenses of the same type have been fine.
• The vision will be blurred when previous lenses of the same prescription have been clear.
• The lenses in a pack will split or rip very easily.

What to do if you think that your pack might be faulty.

• Let us know straight away that you are having problems. If you have a problem and it is outside the 3 month warranty period, please let us know as we still might be able to do something to help.
• Keep all faulty lenses and all packaging. You will need to send all of these back if a warranty exchange is required. Manufacturers don't accept a warranty claim if we can't send them the problem lenses. If you have a problem and have thrown everything a way still let us know as there may still be something we can do to help.
• If it is discomfort or blurred vision, there is a chance that the problem can be your eyes. So give the eyes a rest from lenses for a day and try again. Try your previous lenses or some from another pack to see if these are any better. If the two different lots feel bad then it is possible that your eyes are the problem and your should see your optometrist. If only one lot of lenses are bad and the others feel fine, then the problem must be with the lens.

Warranty Postage charges.
If a warranty exchange is made you are responsible for sending the lenses back to us, and it is important to pack your lenses carefully. If they get damaged in the mail it gets much harder to get the manufacturer to do the warranty exchange.
We pay for the postage from us to the manufacturer and from the manufacturer back to us, and you are charged for the postage from us back to you. If you are able to coincide a warranty exchange with your next order, then no extra postage applies. Sometimes we can supply you with replacement lenses without you having to send anything to us. We will let you know if we can do this when you email and let us know the problem.

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